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Customer Service

Shipping & Delivery
Our shipping is made by the Brazilian Post Office (Correios), both national or international delivery. The shipping price and speed may vary according to: the shipping service, city of origin, city and country of destination, weight, package dimensions and additional services contracted. 
Privacy & Security
Brazilian Beat has a commitment to the privacy and security of its customers throughout their browsing and purchasing process in our site. The customer registration data is not sold, traded or otherwise transferred to third parties, unless this information is necessary for the process of delivery and collection, or should customers request participation in other promotions. Your personal data is a basic piece of information for the order to be delivered securely at your address, in compliance with our delivery time. Brazilian Beat uses cookies and information from the browser session to outline a profile of the people visiting the site, as well as to improve our products and guarantee the best offers and promotions for our customers. Throughout this process, your information is kept strictly confidential. Also, please be reminded that Brazilian Beat automatizes data registration, excluding any human intervention.  
In order to keep your data intact, we expressly discourage you to disclose or share your password with third parties, even though they may be friends or relatives. Any changes to our privacy policy will be duly posted in this section.   
Returns & Replacements
Your item must be in the original condition you received to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of its delivery. All the information about refunding will be provided by e-mail, including the track number and adress for return shipping. Include in your package a signed letter stating the reason for your return and the original receipt. Some items can not be returned if they are opened such as sealed albuns. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. If we do not have the same record in the same condition, you may exchange it for one of the same value, independently of the record classification grade. You will not be subject to a restocking fee in this case, but you will still have to pay for the return shipping.
Ordering
Orders are made by checking out the products that are in your cart. The records will be automatically taken from the site, awaiting payment. 
Payment, Pricing & Promotions
The security of your payment information is provided by PayPal and its buyer protection service. The price and promotions can be changed without previous notice. 
Updating Account Information
Whenever you update your information, it will change automatically in our system. If you have any problem with your order, account information or payment, please contact us by using our contact tab.

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